We are now closed for December orders and are taking orders for January. (The studio reopens on 7th so orders will be made and posted within a week of this date)

STANDARD UK DELIVERY  £1.99-2.99

The time it takes for us to make and dispatch your gifts varies, current lead times are displayed in the banner at the top of our shop/within the product listings (if they are on pre-order). To work out when your order will arrive it will be dispatch time + postage time. For postage options/times please see below.

If you need your item sooner please contact us before purchasing and we will do our very best, or let you know if it isn't possible

Postage prices/times

UK

Letter sized packages (e.g Heart Patch)

RM 48 : 2nd class letter (2-5 working days + dispatch time) £1.99

RM 24 : 1st class letter (1-2 working days + dispatch time)  £2.50

RM Special Delivery (next working day before 1pm + dispatch time) £6.50

Collection in person from Newport Pagnell - Free - use the discount code COLLECT

 

Large letter sized packages (e.g Wash Bag, T Shirt)

RM 48 : Tracked 48 (2-5 working days + dispatch time) £2.50

RM 24 : Tracked 24 (1-2 working days + dispatch time)  £2.99

RM Special Delivery (next working day before 1pm + dispatch time) £6.50

Collection in person from Newport Pagnell - Free - use the discount code COLLECT

 

Parcels (e.g Cushion)

RM 48 : Tracked 48 (2-5 working days + dispatch time) £2.99

RM 24 : Tracked 24 (1-2 working days + dispatch time)  £3.50

RM Special Delivery (next working day before 1pm + dispatch time) £6.50

Collection in person from Newport Pagnell - Free - use the discount code COLLECT

 

Exceptions

Mugs, Coasters, Chopping Boards and Tea Towels

RM 48 : Tracked 48 (2-5 working days + dispatch time) £2.50

RM 24 : Tracked 24 (1-2 working days + dispatch time)  £2.99

Phone Cases

RM 24 : 1st class large letter (2-5 working days + dispatch time) £2.50

 

*Please note these delivery times can vary during busy periods such as Christmas/ due to the RM strikes

 

About the services

Tracked 24/48 services are tracked and you will either be emailed a tracking number or we can provide one if asked.

2nd/1st class are not tracked but if the timescales above have passed and you haven't received your item please do get in touch.

 

International

Ireland - at the moment we can only ship to Ireland via our Etsy shop due to the tax collection (since Brexit). You can shop here

USA

RM Tracked (5-7 working days) £8-12

DHL Express (2-4 working days) £20-26 

Australia

RM Tracked (5-10 working days) £9-13

 

We can ship worldwide, for all other countries please contact us below for a quote

 

 

What if my order doesn’t arrive?
Please get in contact with us if your order doesn’t arrive within the stated time slot and we will track your item with Royal Mail (updated upon delivery attempt)

Can I return my item?
Due to the personalised nature of my products; we can’t accept returns, exchanges or cancellations.

In the rare occasion your order arrives incorrect or damaged we will of course replace it for you.

If your item arrives damaged please send images of the damage and packaging (if possible) to hello@oliveandpip.co.uk within 10 days of the item being marked dispatched.

Unfortunately as all items are personalised or handmade to order we cannot accept returns for any reasons other than those stated above. If you have made a mistake on the order form, please get in contact ASAP and if we haven’t started to make it we can amend your order. Unfortunately if it has already been made we cannot guarantee we can change it, although we will do our best if we can.